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Enterprise Operations & Finance > Service Management > Web Help Desk

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Web Help Desk
Service Management

Web Help Desk is a help desk ticketing and IT asset management software designed to streamline the process of IT support and service request management for organizations, including colleges and universities. This software facilitates efficient handling of help desk tickets, management of IT assets, and delivery of IT services, improving the support experience for students, faculty, and staff. Here's how Web Help Desk can benefit colleges:

Features

mdi-check-bold Centralized Ticket Management Web Help Desk allows IT support teams to manage and track service requests through a centralized ticketing system. Users can submit tickets via email, web portal, or phone, and these tickets are then categorized, prioritized, and assigned to the appropriate IT staff. This helps ensure timely and organized responses to IT issues. mdi-check-bold Automated Workflow The software can automate various aspects of the ticket handling process, including ticket routing, escalation, and notifications. Automation helps reduce the manual workload on IT staff, ensuring that tickets are addressed efficiently and consistently according to predefined rules and policies. mdi-check-bold Self-Service Portal Web Help Desk includes a self-service portal where users can submit service requests, track the status of their tickets, and access a knowledge base for self-help articles and FAQs. This empowers users to find solutions to common problems on their own, potentially reducing the volume of incoming tickets. mdi-check-bold Knowledge Base mdi-check-bold Change Management mdi-star

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